Refund policy
Last Updated: August 2026
At Pure Tierra Co., product quality and customer satisfaction are important to us. Because Saltie Verest products are food items, we do not accept physical returns of products once they have been shipped. This policy helps us protect the safety and integrity of our food products.
Product Concerns
If you experience an issue with your order or product, please contact us with the following information:
- Your name and order number
- A detailed description of the issue
- Photos of the product, packaging, and shipping container, when applicable
- Any other information that may help us evaluate your concern
Please do not return or discard the product unless instructed to do so by Pure Tierra Co. We may request additional information, photographs, lot or production information, or other details as part of our review.
Refunds and Resolutions
Each concern will be reviewed individually. Based on the circumstances and information provided, Pure Tierra Co. will determine the appropriate resolution, if applicable.
Depending on the nature of the concern, a resolution may include a replacement, partial refund, full refund, or other appropriate action.
Refunds and replacements are not automatically guaranteed and will be determined after our review of the reported issue.
Incorrect or Damaged Orders
If you receive an incorrect product or your order arrives damaged, please contact us promptly and provide your order number along with photographs of the product and packaging when applicable.
Food Safety or Quality Concerns
If your concern involves the safety, quality, packaging integrity, or condition of a product, please discontinue use of the product and contact us promptly. Keep the product and its original packaging available until we complete our initial review or provide further instructions.
Contact Us
Questions or concerns regarding a Saltie Verest product or order may be submitted through the contact information provided on our website.